Ahhh the tricky game of size selections – hopefully this will help!
All of our pieces are true to size unless otherwise stated in the product description.
We have found sizing is down to personal preference a lot of the time,
so if you prefer it to be snug shop your usual size.
But if you prefer more coverage and a softer fit, size up.
We do offer exchanges for incorrect sizing so don’t stress out!
Doing our bit.
Just like you guys, we’re making changes to minimise our impact on the environment.
We’re proudly plastic free & your Aus orders are posted in 100% compostable eco-friendly bags.
We use the highest quality recycled fabric on all our printed pieces
made from post consumer material includingfishing nets & plastic bottles,
which when tested in real life are two times more resistant to chlorine, sunscreen
& UV than standard fabrics.
Ethically handmade in Bali, Indonesia by our wonderful team.
When we want something, we want it now damn it!
So sorry if we’re sold out of your size – it might be back soon don’t fret.
We do restock our popular items from our latest collections but for all up to date information checking our Instagram posts & stories is always your best bet – especially if emailing is too much of a pain. If you’re getting antsy holla ~ support@koleha.com
Restock usually takes around 3-4 weeks
So sorry if we’re sold out of your size – it might be back soon don’t fret.
We do restock our popular items from our latest collections but for all up to date information checking our Instagram posts & stories is always your best bet – especially if emailing is too much of a pain. If you’re getting antsy holla ~ support@koleha.com
Restock usually takes around 3-4 weeks
SHIPPING
We will always try our best to get your kini enroute asap,
usually dispatched within 2 business days.
However as we are a petite lil label please be patient just incase we are overloaded.
You will receive a confirmation email with your tracking number once your order has been shipped. Once your item has been shipped it becomes your baby & your responsibility to hustle Australia Post. If your parcel has been lost, we can not make a dispute with Aus Post on your behalf, this is only available to the recipient. No refunds or replacements will be given for products missing or damaged in transit sorry!
If the item was marked as pre-order, this means that is isn’t currently in stock, it’s still being cut & sewn. However we will ship it as soon as it becomes available and you will receive a confirmation email with your tracking number when this happens. No refunds will be given for incorrectly reading the Pre-Order information.
Kini exchanges are a sticky situation! We have a Zero Refund Policy.
Exchanges for a store credit are accepted within 14 days of you receiving the item. Return shipping costs to be paid by the customer.
Email support@kolehabikini.com